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PoliciesPAYMENT OPTIONSWe accept Visa, MasterCard, American Express, Discover, PayPal, money orders and checks. You may use your credit card safely through our secure server. You may also pay through an e-mail or we can take your information over the phone Mon.-Sat. 10am-4pm Mtn Time. If paying by check or money order please select items and the select payment option of Paying by Check/Money order at checkout or use the printable order form and enclose it with your form of payment. Please enclose all contact information. Also, please email us and inform us that you are paying by check or money order if using the printable order form so we can remove this item from the website. Payment must be received within ten days. Most items will ship within 48 hours except for checks which are usually shipped within 5 to 10 days of receipt. All online orders we try to ship within 24-48 hours, same day in most cases, unless otherwise noted on website. Telephone orders please expect next day shipping. SHIPPINGWe ship via U.S. Priority Mail with insurance in the continental. U.S. Shipping is a $7.95 flat rate. Express Mail 2 Day is available for a flat rate of $23.95. We now offer Fed Ex over night shipping for a online rate of $40.00. Online orders received before 9:00 am Mountain Time will be shipped out that day and should arrive by Fed Ex overnight the next afternoon. Alaska - $10.95 for priority insured shipping INTERNATIONAL SHIPPINGYes, we can ship internationally. Countries we ship to are listed below. If your country is not listed please email us. We do not ship to the continent of Africa. Two options are provided at the checkout of shopping cart: USPS International Priority Mail with insurance $30.00 and USPS International Express Mail With Insurance @ $40.00. These fees are subject to change and we will contact you via email if the shipping is a lesser fee. The buyer is responsible for all customs and duties. If you would like your order sent as a gift and invoice sent separately - please note this in the comment field of checkout. Orders over $250.00 will need to scan and email the following
verification: 1. driver's license or passport 2. signature SALES TAX2.9% Sales tax must be collected from Colorado residents. PRIVACY POLICYYour information will never be sold, shared or traded. We value our customers and their privacy. GUARANTEEWe can provide a Certificate of Authenticity with each piece of jewelry that you purchase from us if this is desired... please note this in the comments field of the checkout and is available for a fee of $20.00 which will be added to your bill. Your purchase is 100 % Satisfaction Guaranteed. The vast majority of our customers love our jewelry and rarely does anyone ever return what they have bought. When this happens it is usually due to size rather as opposed to quality. We try our best to capture the essence of each piece in our pictures; however, you will find the quality and beauty so much better in person. We do not warrantee jewelry that is not made by the Hartmans. You must contact the artist. We do not guarantee inlay jewelry for daily wear. Inlay jewelry is fragile and cannot be worn in water, everyday, or in harsh conditions. All jewelry should be taken care of as PRECIOUS ART, not as clothing. The better you take care of your jewelry, the longer it will last you. We do warranty our bezel set, prong set and inlay jewelry made by the Hartmans for faulty craftsmanship up to 3 months after the purchase. We will examine each piece with magnifiers. If it is our fault it is free, if we see gauges, scrapes, dings, or obvious negligence on your part, we have to charge for the repair. RETURNS & EXCHANGESIn that rare instance that someone needs to return something we ask that it is returned within 14 days of receipt and in original condition. You will receive a 100 % refund of the price of the item NOT the shipping minus a 5% re-stocking fee to cover our charges incurred by the credit card companies. Items returned and received after day 14 will incur a 15% restock fee. This is due to the fees we are charged as merchants by credit card processing companies. For transactions that are not returned to us after 30 days, there is no refund. FREE GIFT BOXESEvery Jewelry item comes in a pretty silver colored jewelry box free of charge. LAYAWAY PLANYes, we do layaways. We like to have 1/3 down payment at the time
of purchase and paid in three months. If the you are purchasing a
larger item and would like to extend payments out to 4-5 months please
let us know. We are quite flexible. You may call in your layaway order
or email us that you are sending in payment and we will remove this
item so that it does not sell in the meantime. You may also click the
PayPal option and it will automatically remove the item and put in the
comment field that you will be calling in payment or mailing in
payment. Any questions, just email! We do accept wholesale accounts. In order to qualify for a wholesale account you need to provide you Business Name, Location, Phone Number and your Business Tax ID. Wholesale customers must make an initial minimum purchase of $5000.00 Retail ($2500.00 Wholesale), this must be a multi item purchase, not one large high-end piece purchase. We also require three business references for quality control on our end. We are looking for nice galleries, stores and boutiques to carry our jewelry. We are looking for repeat customer who will be proud to re-sell our product, we are not looking to add to anyone's private collection at half price. Please contact us about a wholesale account, only if you are a serious business owner. CATALOGSOur website is our online catalog. Since most of our jewelry is one-of-a-kind and ever changing. We Do Not have a printed catalog. RING SIZINGRing sizing is usually $20.00. Some rings we can size up 1/2 to a full size, depending on the ring, using a jeweler's ring roller free of charge. Note that some rings due to how they are made cannot be sized. CLIP ON EARRINGSAll earrings are pierced unless otherwise noted in the description. We can convert easily any silver earring on a French wire or ball post to a clip-on earring. The cost of the sterling silver converter is $3.00. If the earring is a post earring that you wish to convert, please e-mail us on the possibility of converting it to a clip-on earring. This will depend on the post earring and how it was made and an extra fee may occur. REPAIRSWe offer a 3 month workmanship warranty free of charge on items made by the Hartmans. We DO NOT repair items made by other artists. You will need to contact that artist for a repair. We do not warranty old pawn jewelry. You must contact us before sending an item to be repaired. We will examine each piece with magnifiers. If it is our fault it is free, if we see gauges, scrapes, dings, or obvious neglagence on your part, we have to charge for the repair. Items that have been damaged will only be charged actual repair costs from the silversmith and shipping. We prefer to only repair items purchased from us, there are a few exceptions. E-MAILING LISTJoin our mailing list and we will e-mail you when we have a sale or add new items to our web store. Your e-mail address will not be shared with anyone else. Promise. To sign up, click here. **This Is A Secure Shopping Site** Wholesale Policies: We require a copy of your business or re-sell license, a business card and all of your contact information to set up a wholesale account. We require a first time minimum purchase of $4,000.00 USD (wholesale price, that is $8,000.00 USD retail) this is not a big order due to the quality and price of our products. This does not include items that retail for over $1,000.00 USD We do not offer a deeper discount for wholesalers, such as "jobber price" or the like. We require minimum re-orders of $500.00 USD wholesale. Our products are one-of-a-kind for the most part, but we do have a few that are our "classic designs" and can be replicated in different stones, or in the case of rings, different sizes. We do not have a printed catalog... our catalog is our website www.durangosilver.com We can do care packages or "pick boxes" but we require them to be pre-paid via credit card. After you recieve the care package you may select what you want and send back the rest. We will credit back your card for the returned items, less the CC charges for the charge back. DISCLAIMER Durango Silver Company and any subsideraries of DSC are not liable for any content within or linked to any of our urls. We try very hard to provide 100% accurate descriptions of our products, authentic stories, and pictures. DSC is legally exempt from any claims, arguments, or likeness to anyone, anywhere, or anything that may be close to anyone, anywhere, or anything that you might have, own, known about, or state claim to. DSC provides the historical, factual, opinion related and visual content on this site as a free service to the public and is not liable or legally responsible. We check our facts and history, and try our hardest to make sure we are as humanly accurate as possible. We are glad to recieve your comments, information and/or opinions as long as they are recieved in a friendly, constructive and helpful manor. We do not claim to be experts, museum curators, or professors in any field. DSC is not responsible for missleading information provided to us by any gem dealer, artist, or trader. We sell jewelry and stones as what they are sold to us as. We use our best judgement to purchase from jewelers, gem dealers and traders, who are not always honest, we are NOT liable for their false claims. DSC is not liable for false claims appraisers, experts, other jewelers, or gallery owners make against our products. Please remember these individuals are our competition and commonly try to ruin our business to make their busiPlease appreciate the content we work hard to provide you and make it a friendly and fun experience for you and us. |
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